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吐槽系列9:@辛集电信,细数辛集(石家庄)电信客服的五次出尔反尔!

  • 2026-04-21 05:42:37
吐槽系列9:@辛集电信,细数辛集(石家庄)电信客服的五次出尔反尔!
下方是往期内容：
吐槽系列1：@辛集电信，难道辛集已经不属于河北了？
吐槽系列2：@辛集电信，求个解释怎么就这么难
吐槽系列3：@辛集电信，辛集网友的真实想法……
吐槽系列4：@辛集电信，这哪是明码标价，分明是暗坑！

吐槽系列5：@辛集电信，客服自爆出大瓜，霸王合同来了…

吐槽系列6：@辛集电信，这样的黑心钱，你们真的赚得心安理得吗？

吐槽系列7：@辛集电信，电信总客服承认是赔偿了……

吐槽系列8：@辛集电信，又反转，辛集（石家庄）电信客服推翻.....

本来总部客服几句话就可以平息的事件，辛集（石家庄）电信客服却凭一己之力让矛盾反复发酵。这件事本就不是大事，若第一时间正视问题、妥善处理，本可完美解决，能拉扯到现在完全是始料未及。
细分辛集（石家庄）电信客服五次出尔反尔，地区的客服和总部客服的差距立判高低：
1，前后矛盾的告知义务：先承认自身未尽到告知提醒义务，后续又主观认定 “办卡签署协议 = 用户已知晓”。
吐槽：话是没错，但是你做到了每条详尽说明，详细解释了吗？协议签署≠尽到详尽说明义务，这个明白吗？后续通话中，营业厅业务员自己都没搞明白主副卡流量规则，又何来 “用户已知晓”？
2，自相矛盾的 APP 优化：一边说 “电信 APP 没有问题”，一边又同意针对 “仅显示省内 / 国内流量、未标注主副卡规则” 的问题进行优化。
吐槽：你APP没问题，你改进啥呀？一边采纳用户用经济损失换来的优化建议，一边把责任全甩给用户！俗话怎么说来着，吃干抹净还得掀桌子摔碗吗？毫无担当！
3，偷换概念的明码标价：声称超出流量套餐早已明码标价，却需要点击 6 步才能在细微处查到相关规则。
吐槽：把用户当傻子，把法律当儿戏，这根本不是明码标价，是刻意隐藏、侵犯用户知情权的暗坑。
4，拒不承认的霸王合同：说自己不是霸王合同，但是又符合霸王合同的种种特性。
吐槽：嗯，对，你们合同是可以和用户商议的么？所谓的 “协议”，根本没有和用户协商的空间，完全是电信单方面的格式条款，不是霸王合同是什么？
5，颠倒黑白的退费条件：一方面说自己没问题，一方面可以退费但是要让用户承认用户感知问题……
吐槽：我通过正规维权拿回自己的钱，还要跪着求你？一个客服的权力大到可以颠倒黑白，无视用户权益？
现在更离谱，即便在总公司客服承认是赔偿的情况，但是处理辛集问题的电信客服说不是赔偿赔偿方案
吐槽：无视用户权益、无视公司统一结论，公然对抗总部定论，用个人权限卡用户的合理诉求，这就是辛集电信的服务？
此外，我还发现该客服两个严重问题：
1、恶意转移话题：反复强调 “计量扣费没问题”，刻意混淆主题。
回复：用户质疑的从来不是计量，而是在用户未知主副卡规则的情况下，违规扣费、侵犯知情权。
2、喜欢在说不清的地方，无效重复、拒不倾听
在说不清楚的问题上反复纠缠，比如拿 “发送记录” 当提醒凭证，（试图把责任归咎到用户的短信拦截）完全无视用户多次说明 “未收到提醒、仅收到欠费通知”；
无视办卡员自己都不清楚主副卡规则的事实，反复强调 “办卡时用户已知晓”。
下一期，工信部投诉正式启动！
（未完待续）
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  1. CONNECT:[ UseTime:0.000622s ] mysql:host=127.0.0.1;port=3306;dbname=nowww460;charset=utf8mb4
  2. SHOW FULL COLUMNS FROM `fenlei` [ RunTime:0.000760s ]
  3. SELECT * FROM `fenlei` WHERE `fid` = 0 [ RunTime:0.000274s ]
  4. SELECT * FROM `fenlei` WHERE `fid` = 63 [ RunTime:0.000299s ]
  5. SHOW FULL COLUMNS FROM `set` [ RunTime:0.000529s ]
  6. SELECT * FROM `set` [ RunTime:0.000258s ]
  7. SHOW FULL COLUMNS FROM `article` [ RunTime:0.000519s ]
  8. SELECT * FROM `article` WHERE `id` = 500216 LIMIT 1 [ RunTime:0.000385s ]
  9. UPDATE `article` SET `lasttime` = 1776758745 WHERE `id` = 500216 [ RunTime:0.000554s ]
  10. SELECT * FROM `fenlei` WHERE `id` = 65 LIMIT 1 [ RunTime:0.000243s ]
  11. SELECT * FROM `article` WHERE `id` < 500216 ORDER BY `id` DESC LIMIT 1 [ RunTime:0.000438s ]
  12. SELECT * FROM `article` WHERE `id` > 500216 ORDER BY `id` ASC LIMIT 1 [ RunTime:0.000485s ]
  13. SELECT * FROM `article` WHERE `id` < 500216 ORDER BY `id` DESC LIMIT 10 [ RunTime:0.000730s ]
  14. SELECT * FROM `article` WHERE `id` < 500216 ORDER BY `id` DESC LIMIT 10,10 [ RunTime:0.000971s ]
  15. SELECT * FROM `article` WHERE `id` < 500216 ORDER BY `id` DESC LIMIT 20,10 [ RunTime:0.000978s ]
0.131485s