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长城帮办丨石家庄市长安区:网课退费遇到“霸王条款”?已退款

  • 2026-07-28 01:30:03
长城帮办丨石家庄市长安区:网课退费遇到“霸王条款”?已退款
石家庄市长安区网友

7月5日，我通过微信转账为孩子在培训机构报名网课。试听阶段为一对一视频授课，孩子听课效果很好。但缴费后的正式课程仅20分钟，改为录播授课方式，与前期宣传和试听形式不同。申请退费时遭到该机构拒绝，并以内部规定为由要扣除20%学费。

“问政河北”平台

收到网友诉求后，记者立即将该问题转至石家庄市长安区市场监督管理局进行处理。

石家庄市长安区市场监督管理局

经工作人员协调，双方达成退费协议，涉事机构已将相关费用退还给网友。

网友收到培训机构网课退费截图。网友供图

“问政河北”平台

经记者核实，网友已经收到退款，共6480元。网友对“问政河北”平台表示感谢。

END

联系我们

您在生活和工作中，如有建议或需维权求助，可通过以下方式，将您的需求告诉我们。

1.通过长城网《问政河北》栏目(http://wz.hebccw.cn/)，点击“我有诉求”；

2.关注《问政河北》微信公众号(ID：ygwsztc)，点击“我有诉求”；

3.下载冀云客户端，通过《问政》栏目，点击“我有诉求”。

来源：长城网·冀云客户端

记者：陈美冉

责编：史光辉 常   熠

编辑：陈美冉

分享、在看和点赞，喜欢就点一下吧！

本文来自网友投稿或网络内容，如有侵犯您的权益请联系我们删除，联系邮箱：wyl860211@qq.com 。

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  1. CONNECT:[ UseTime:0.000846s ] mysql:host=127.0.0.1;port=3306;dbname=nowww460;charset=utf8mb4
  2. SHOW FULL COLUMNS FROM `fenlei` [ RunTime:0.000866s ]
  3. SELECT * FROM `fenlei` WHERE `fid` = 0 [ RunTime:0.000338s ]
  4. SELECT * FROM `fenlei` WHERE `fid` = 63 [ RunTime:0.000291s ]
  5. SHOW FULL COLUMNS FROM `set` [ RunTime:0.000517s ]
  6. SELECT * FROM `set` [ RunTime:0.000197s ]
  7. SHOW FULL COLUMNS FROM `article` [ RunTime:0.000586s ]
  8. SELECT * FROM `article` WHERE `id` = 534692 LIMIT 1 [ RunTime:0.002381s ]
  9. UPDATE `article` SET `lasttime` = 1785187540 WHERE `id` = 534692 [ RunTime:0.010315s ]
  10. SELECT * FROM `fenlei` WHERE `id` = 65 LIMIT 1 [ RunTime:0.000349s ]
  11. SELECT * FROM `article` WHERE `id` < 534692 ORDER BY `id` DESC LIMIT 1 [ RunTime:0.000516s ]
  12. SELECT * FROM `article` WHERE `id` > 534692 ORDER BY `id` ASC LIMIT 1 [ RunTime:0.001305s ]
  13. SELECT * FROM `article` WHERE `id` < 534692 ORDER BY `id` DESC LIMIT 10 [ RunTime:0.000696s ]
  14. SELECT * FROM `article` WHERE `id` < 534692 ORDER BY `id` DESC LIMIT 10,10 [ RunTime:0.000590s ]
  15. SELECT * FROM `article` WHERE `id` < 534692 ORDER BY `id` DESC LIMIT 20,10 [ RunTime:0.013568s ]
0.121354s